Privacy Policy — Zen Zone Wellness

Zen Zone Wellness (“Zen Zone Wellness,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit our website, contact us, book services, request information, purchase services, or communicate with us by phone, email, text message, or other communication channels.

Zen Zone Wellness provides wellness-related services, including Advanced Frequency Technology and The Light System, at:

Zen Zone Wellness
601 N Federal Hwy, Suite 209
Hallandale Beach, FL 33009
Phone: (954) 544-4445
Email: connect@zenzonefl.com
Website: https://www.zenzonefl.com

For additional business inquiries, you may also contact:
Michelle Vrkic
Email: michelle@zenzonefl.com
Phone: (561) 632-3422

Important Notice Regarding Text Messaging Data

Zen Zone Wellness does not share customer opt-in information, including phone numbers, SMS consent records, or text messaging opt-in data, with affiliates or third parties for marketing, promotional, or unrelated purposes.

All text messaging originator opt-in data and consent records are kept strictly confidential and are used only to provide communications that you have agreed to receive from Zen Zone Wellness.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

Information sharing to subcontractors in support services, such as customer service, is permitted.

All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text messaging services.

1. Information We Collect

We may collect personal and non-personal information from you when you interact with our website, contact forms, booking tools, email communications, SMS communications, phone calls, or in-person services.

Personal Information

Full name
Email address
Phone number
Mailing or billing address
Appointment details
Service preferences
Purchase or payment-related information
Communication preferences
SMS opt-in records and timestamps
Consent records for email, phone, and text communications
Any information you voluntarily submit through our website forms or direct communications

Non-Personal Information

IP address
Browser type
Device type
Operating system
Website pages visited
Time spent on our website
Referral source
General website usage data
Cookies and similar tracking technologies

Customer Communication Information

Service inquiries
Appointment requests
Booking history
Customer support messages
Feedback or reviews
SMS, email, or phone communication preferences

2. How We Use Your Information

Zen Zone Wellness may use the information we collect to:

Respond to your inquiries
Schedule, confirm, update, or manage appointments
Provide information about our wellness services
Process purchases, packages, memberships, or service requests
Send appointment reminders and customer service updates
Communicate with you about requested services
Send promotional messages only when you have provided proper consent
Improve our website, services, and customer experience
Maintain internal business records
Protect against fraud, unauthorized activity, or misuse
Comply with applicable laws, regulations, or legal obligations
Maintain records of your communication preferences and consent

We only use your phone number for SMS communications when you have provided consent to receive text messages from Zen Zone Wellness.

3. SMS Messaging and A2P Compliance

Zen Zone Wellness may offer SMS/text message communications for customers who choose to opt in. By providing your phone number and checking the SMS consent checkbox on our website forms, booking forms, or other opt-in forms, you agree to receive SMS messages from Zen Zone Wellness.

These messages may include:

Appointment confirmations
Appointment reminders
Customer support messages
Service updates
Follow-up messages related to your inquiry
Promotional or marketing messages, only when applicable and only when you have provided consent

Consent to receive SMS messages is not a condition of purchase.

4. SMS Opt-In and Consent

SMS consent is obtained when users voluntarily provide their phone number and check an SMS consent checkbox before submitting a form.

By opting in, you confirm that:

You are the owner or authorized user of the phone number provided
You agree to receive SMS messages from Zen Zone Wellness
You understand that message frequency may vary
You understand that message and data rates may apply
You understand that you may opt out at any time by replying STOP
You understand that you may request help at any time by replying HELP

We maintain records of SMS opt-in actions, including consent timestamps when available.

5. SMS Opt-Out Instructions

You may opt out of SMS communications at any time. To stop receiving text messages from Zen Zone Wellness, reply: STOP

After replying STOP, you may receive one final confirmation message confirming that you have been unsubscribed. After that, you will no longer receive SMS messages from us unless you opt in again.

To receive assistance, reply: HELP

You may also contact us directly at:
Phone: (954) 544-4445
Email: connect@zenzonefl.com

6. SMS Message Frequency and Rates

Message frequency may vary depending on your interactions with Zen Zone Wellness, including appointment activity, service inquiries, booking status, or promotions you have consented to receive.

Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

Supported carriers may include major U.S. wireless carriers and regional carriers. Availability may vary by carrier and location.

7. SMS Data Protection Statement

Zen Zone Wellness takes SMS privacy seriously.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

Information sharing to subcontractors in support services, such as customer service, is permitted.

SMS opt-in data, phone numbers, and consent records are used only for the purpose of sending messages that you have agreed to receive or as necessary to support the delivery of those messages.

8. Information Sharing and Disclosure

Zen Zone Wellness does not sell, rent, or trade your personal information.

We may share limited personal information only in the following circumstances:

Service Providers

Website hosting providers
Payment processors
Appointment scheduling platforms
Customer support tools
Email communication platforms
SMS aggregators and messaging providers solely for the purpose of delivering messages you have consented to receive

These service providers are only permitted to use your information as necessary to provide services on our behalf.

Legal Compliance

We may disclose information when required to do so by law, regulation, subpoena, legal process, court order, or governmental request.

Business Protection

We may disclose information if we believe it is necessary to protect the rights, safety, property, or security of Zen Zone Wellness, our customers, our website, or others.

Business Transfers

If Zen Zone Wellness is involved in a merger, acquisition, sale of assets, restructuring, or similar business transaction, your information may be transferred as part of that transaction. In such cases, your information will remain subject to privacy protections consistent with this policy.

All the above categories exclude text messaging originator opt-in data and consent. SMS opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text messaging services.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, misuse, or destruction.

Secure data storage
Restricted access to personal information
Internal privacy and security controls
Use of secure systems and platforms
Employee and contractor access limitations
Protection of communication and consent records
Monitoring and review of data handling practices

Although we take reasonable steps to protect your information, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

10. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to improve website functionality and understand how visitors interact with our site.

Analyze website traffic
Improve website performance
Remember user preferences
Understand visitor behavior
Measure the effectiveness of marketing or advertising campaigns
Improve our services and user experience

You can adjust your browser settings to refuse or remove cookies. However, some website features may not function properly if cookies are disabled.

11. Third-Party Links

Our website may contain links to third-party websites, booking tools, payment platforms, social media pages, or external services.

Zen Zone Wellness is not responsible for the privacy practices, content, policies, or security of third-party websites or services. We encourage you to review the privacy policies of any third-party websites you visit.

12. Your Rights and Choices

Depending on applicable law, you may have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of certain personal information
Opt out of marketing emails
Opt out of SMS messages by replying STOP
Withdraw consent for future communications
Request more information about how your data is used
Update your communication preferences

To exercise these rights, please contact us at:
Email: connect@zenzonefl.com
Phone: (954) 544-4445

13. Children's Privacy and Age Requirement

Our website and services are intended for individuals who are 18 years of age or older.

We do not knowingly collect personal information from children under the age of 13. If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.

If you believe a child has provided personal information to us, please contact us at connect@zenzonefl.com.

14. Email Communications

If you subscribe to our email list or provide your email address, we may send you emails related to services, promotions, events, updates, or customer support.

You may opt out of marketing emails at any time by clicking the unsubscribe link in the email or by contacting us directly.

Transactional or service-related emails may still be sent when necessary to complete a requested service, appointment, or transaction.

15. Changes to This Privacy Policy

Zen Zone Wellness may update this Privacy Policy from time to time.

When we update this policy, we will revise the “Effective Date” at the top of this page. The updated version will be posted on our website.

Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.

16. Contact Us

If you have questions about this Privacy Policy, how your information is handled, or your SMS communication preferences, you may contact us at:

Zen Zone Wellness
601 N Federal Hwy, Suite 209
Hallandale Beach, FL 33009
Phone: (954) 544-4445
Email: connect@zenzonefl.com
Website: https://www.zenzonefl.com

You may also contact:
Michelle Vrkic
Email: michelle@zenzonefl.com
Phone: (561) 632-3422

By using our website, submitting your information, booking services, or opting into communications, you acknowledge that you have read and understand this Privacy Policy.